Service Contracts for NetSuite

Native contract, billing, and case management built for managed service providers

Overview

Managed service providers run on contracts — block-hour agreements, monthly retainers, prepaid engagements, and recurring services with overage rules. NetSuite handles the financial backbone, but its out-of-the-box tools weren't built for the specific billing patterns MSPs depend on. Service Contracts for NetSuite is a native NetSuite application from Catalyst that closes that gap, giving MSPs a single place to manage contracts, billing, and case-driven service delivery without leaving NetSuite.

The Challenge

MSP billing is rarely simple. A single customer might have a fixed monthly retainer, a separate block of prepaid hours, and a project bucket that bills hourly with overage rates. Hours come from technician timesheets, ticketing systems, and ad hoc imports. Without purpose-built tooling, finance teams stitch the picture together with spreadsheets, side databases, or workarounds in NetSuite that break when contract terms change. The result is delayed invoicing, disputed bills, and revenue leakage.

The Solution

Service Contracts for NetSuite handles the billing methods MSPs actually use:

• Hourly billing — customers are billed monthly at a single hourly rate per service contract for any hours used on cases or imported from other systems
• Fixed billing — customers are billed a fixed rate each month with unlimited hours included
• Prepurchase block hours — a NetSuite invoice is created and paid before work is done, time entry records run down the prepurchase amount, and revenue recognition is configured to create journal entries automatically as hours are consumed
• Recurring block hours with overage — customers receive a recurring block, and overage hours bill at a defined rate
• Recurring block hours with overage and rollover — unused hours roll forward to the next period

Hours can be sourced from native NetSuite cases or imported from external ticketing and PSA systems, so the contract record reflects every minute of delivered service.

Key Features

• Native NetSuite SuiteApp — no middleware, no separate database
• Multiple billing methods on the same customer or contract
• Automatic revenue recognition on prepurchase blocks
• Hours from NetSuite cases or external imports
• Overage and rollover handling configured per contract
• Case-level visibility tied directly to contract balances

Benefits for NetSuite Users

Because everything sits inside NetSuite, finance teams get one source of truth for what was sold, what was delivered, and what was billed. Operations teams can see remaining block balances in real time. Customers receive invoices that reconcile cleanly to the contract terms they signed. And because the app is native, future changes to the NetSuite environment — new entities, new accounting rules, new revenue recognition policies — flow through without triggering a separate integration project.

Who It's For

Managed service providers, IT services firms, and any NetSuite-using business that delivers ongoing services under contract terms more complex than simple monthly subscriptions. If you're tracking block hours in a spreadsheet, manually issuing invoices each month, or reconciling time from a PSA tool back to NetSuite by hand, this app is built for you.

Getting Started

Service Contracts for NetSuite installs as a SuiteApp inside your existing NetSuite environment. Catalyst configures contract types, billing rules, and revenue recognition policies alongside your finance team. To learn more, visit nscatalyst.com.